Terms of service.

1. Returns & Exchanges - Eligibility: We accept returns and exchanges within 30 days of purchase for unopened, unused products in their original packaging. To initiate a return, please contact our customer service team with your order number and reason for the return. - Exclusions: Due to the nature of our organic products, we cannot accept returns on opened or used items unless they are defective or damaged. - Process: Once we receive your return, we will inspect the item(s) and process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days. If exchanging, we will ship the new product once the return is processed. - Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service for your protection.

2. Refunds - Refund Policy: Refunds are issued for returned items that meet our return criteria. Original shipping costs are non-refundable unless the return is due to our error. - Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will provide a prepaid return label and issue a full refund or replacement at no additional cost to you.

3. Shipping - Processing Time: Orders are processed within 1-3 business days after payment is received. - Shipping Options: We offer standard, expedited, and express shipping options at checkout. Shipping times vary based on your location and the selected shipping method. - Free Shipping: Enjoy free standard shipping on all orders over $100. - International Shipping: We ship worldwide! Please note that international shipping times may vary, and customers are responsible for any customs fees or duties.

4. Payment - Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. Your payment information is encrypted and securely processed. - Payment Security: We use industry-standard security measures to protect your payment details. Your privacy is our priority, and we do not store or share your payment information.

5. Taxes - Sales Tax: Applicable sales tax will be calculated at checkout based on your shipping address. Sales tax is collected where required by law. - International Orders: Customers are responsible for any applicable taxes, duties, or customs fees on international orders. These fees are not included in our prices or shipping charges. 6. Packaging - Eco-Friendly Packaging: We are committed to sustainability. Our products are shipped in eco-friendly, recyclable packaging. We minimize plastic use and encourage recycling of all packaging materials. - Gift Wrapping: Gift wrapping is available upon request for an additional fee. Please select this option at checkout if desired.

7. Customer Support - Contact Us: For any questions or concerns, please contact our customer support team at [email] or [phone number]. We are here to help and strive to respond to all inquiries within 24 hours.

8. Order Changes & Cancellations - Order Changes: If you need to make changes to your order (such as updating the shipping address or modifying the items), please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but we cannot guarantee changes after this timeframe. - Order Cancellations: If you wish to cancel your order, please notify us within 24 hours. After 24 hours, orders may already be processed and shipped, in which case our return policy will apply.

9. Subscription Service - Auto-Renewal: For customers who opt into our subscription service, your selected products will be automatically delivered at your chosen interval (e.g., monthly, quarterly). - Managing Subscriptions: You can modify or cancel your subscription at any time through your account on our website. Changes must be made at least 7 days before the next shipment to avoid being charged for the upcoming order. - Subscription Discounts: Subscriptions may come with discounts on products and shipping. These discounts are only applicable as long as the subscription is active.

10. Customer Reviews & Feedback - Reviews: We value your feedback! Customers are encouraged to leave honest reviews of our products on our website. Reviews help us improve our offerings and serve our customers better. - Incentivized Reviews: From time to time, we may offer discounts or promotions in exchange for reviews. These reviews must be truthful and reflect your honest opinion of the product.

11. Loyalty Program - Program Details: Our loyalty program rewards repeat customers with points for every purchase. Points can be redeemed for discounts on future orders. - Enrollment: Customers are automatically enrolled in our loyalty program upon creating an account with us. Points are accrued and visible in your account dashboard.

12. Health & Safety Disclaimer - Product Use: Our products are made with natural and organic ingredients, but individual results may vary. We recommend performing a patch test before using any new product, especially if you have sensitive skin or allergies. - Medical Conditions: If you have any medical conditions or are pregnant or nursing, please consult your healthcare provider before using our products. - Liability: Our company is not liable for any adverse reactions caused by the use of our products. Please use all products as directed and discontinue use if irritation occurs.

13. Intellectual Property - Trademarks & Copyrights: All content on our website, including product images, descriptions, and branding, is protected by copyright and trademark laws. Unauthorized use of our content is strictly prohibited. - User-Generated Content: By submitting reviews, photos, or other content to our website, you grant us the right to use this content for marketing purposes across our platforms.

14. Governing Law - Jurisdiction: These policies are governed by the laws of Virginia. Any disputes arising from your use of our website or purchase of our products will be resolved in the courts of Virginia. --- Thank you for reviewing our store policies. We are committed to providing high-quality organic hair care products and excellent customer service. Your satisfaction is our top priority!